Your Guide to Quality HealthCare (QHMS) in Hong Kong

Planning to visit one of Quality HealthCare's clinics in Hong Kong? Here is a practical, comprehensive guide to help you. Quality HealthCare Medical Services or QHMS (卓健醫療中心 or 卓健) is one of Hong Kong's largest medical groups. It offers high-quality treatments, in various medical and dental centers around Hong Kong.

Overview of Quality HealthCare Medical Services (QHMS)

Quality HealthCare Medical Services Limited (QHMS) is listed on the Hong Kong Stock Exchange. It started off as Drs. Anderson & Partners in 1868. It has since grown by acquiring private clinics and now has more than 1300 multi-specialty centers and affiliated clinics. QHMS is one of the largest medical groups in Hong Kong. In 2013 it was acquired by Bupa, a UK-based international healthcare and insurance specialist. QHMS received more than 3 million visits in 2017.

Services provided 

QHMS' scale and reputation allow it to provide all-in-one inclusive treatment for patients from routine checkups to aftercare. Some of the services provided include:

• General practice/Family medicine
• Specialty Services such as Cardiology, Oncology, Dermatology, Endocrinology, Gastroenterology & Hepatology, General Surgery, Neurology, Obstetrics, Ophthalmology, Orthopaedic & Traumatology, Otolaryngology (ENT), Pediatrics, Psychiatry, Radiology, Urology.
• Health Screening, Eye Examination, Vaccination & Lifestyle Package
• Diagnostics & Imaging
• Dental Services
• Traditional Chinese Medicine
• Physiotherapy
• Medical Aesthetics
• Dietetics
• Mental Health including Counseling and Psychotherapy
• Nursing Agency
• Services for Corporate Clients

Quality of Treatments 

QHMS has a team of more than 100 specialists and 1200 associated doctors, with all medical professionals having to undergo strict screening processes. By only hiring experienced doctors who have undergone medical training in reputable medical schools, it ensures the level of medical treatment and knowledge provided. You can search for QHMS' health professionals here.

Access and costs

Being a private healthcare chain, the costs at QHMS for consultation and medical treatments are naturally higher than in the public sector. However, QHMS has an elderly offer for people aged 65 or above and accepts elderly health care vouchers distributed by the Hong Kong government. Also, almost all medical insurance plans in Hong Kong cover treatments undertaken by QHMS.

List of all QHMS Medical and Dental Centres in Hong Kong

QHMS in Central and Prince's Building

A large number of QHMS clinics and specialty centers are located in Central. Important: pricing varies between individual clinics being situated in different districts, with prices being higher for QHMS clinics in Hong Kong Island.

Pricing in Central - as verified in January 2019 - ranges around HK$460 to HK$500 per consultation with a general practitioner (excluding medication fee) for consultation. Consultation costs with doctor specialists typically vary according to the severity of illness and the associated treatment. 

The QHMS e-Booking System and App

QHMS has implemented innovative features into a smartphone app in order to speed up and improve the patients' clinical experience. These features include a database of patient’s previous health records, e-ticketing, online booking for a consultation session, directory for the locations of all clinics and associated medical professionals, and the possibility of conducting a video consultation.

This app, which helps shorten the administrative process before a patient gets admitted, is the first of its kind in the Hong Kong healthcare market.

Key features:

• e-Ticketing - you can get an instant e-Ticket for general practice services at any place, at any time. 
• Clinic Search - use this app to find the nearest clinics or doctors and monitor real-time queuing information for better time management 

App link: https://itunes.apple.com/app/id1290130892
App Cost: Free

Special Discounts

QHMS collaborates with various banks to offer credit card-specific discounts and packages. As a result, it is possible to obtain discounts of up to 30%. A better option is to purchase health insurance plans associated with QHMS, which allows complete coverage on any treatments in most cases. You can read more about discounts here.

Health Insurance Coverage at QHMS

Nearly all medical insurance providers in Hong Kong cover treatments by QHMS and offer direct billing options– that is cashless 'consultations' where you just have to show your insurance card: Aetna, AIA, AXA, ALC, A Plus International, April, Bupa, Cigna, FWD, Generali, Liberty Insurance, Prudential, Manulife, Now Health, William Russell, etc.